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Frequently asked questions (FAQ)
Find quick answers to common questions about our Accident Management Services and how we work.
What should I do immediately after an accident?
First, ensure your safety and call emergency services if needed. Then, contact us as soon as possible so we can guide you through the next steps, including reporting the accident and arranging for a replacement vehicle if necessary.
Are there any upfront costs for your services?
No, we do not charge any upfront fees. Our services are covered under your insurance claim, so you only pay once your claim is settled.
How soon can I get a replacement vehicle?
We provide a replacement vehicle as soon as possible—typically within hours of reporting your accident, so you can continue your daily activities without disruption.
Will you handle my insurance claim?
Yes, we handle all aspects of your insurance claim, from paperwork to communication with the insurer, ensuring a hassle-free experience for you.
How long will it take to repair my vehicle?
Repair times vary depending on the extent of the damage, but we work with trusted repair partners to ensure a quick and efficient service. We’ll keep you updated on the progress every step of the way.
What if I need help outside of regular business hours?
Our team is available 24/7 to assist you with any accident-related needs, ensuring you’re never left without support.
Are your repair services guaranteed?
Yes, all repairs carried out by our certified partners are guaranteed to meet the highest quality standards, ensuring your vehicle is restored to its best condition.
How much will my excess be after a non-fault accident?
If you claim through your own insurer, you’ll likely need to pay your full excess—which includes both compulsory and voluntary excess—even if the accident wasn’t your fault.
Tip: To avoid this unexpected cost, use an accident management company like Rapid Claim Solutions. We handle the claim directly with the at-fault party’s insurer—often with no excess to pay.
Will a non-fault accident affect my insurance?
Yes, if you claim through your own insurer, it may impact your premium or no-claims bonus—even if you weren’t at fault. To avoid this, use an accident management company like Rapid Claim Solutions. We handle the claim with the at-fault driver’s insurer, helping protect your policy. Call us on 0331 630 4822 or start your claim today.
Do I have to tell my insurance about the accident?
Yes, you must inform your insurer—even if you don’t plan to claim. But for non-fault accidents, don’t call them first. Contact an accident management company like Rapid Claim Solutions. We’ll handle the claim and notify your insurer on your behalf.
Do I have to pay excess if the accident wasn’t my fault?
Yes, if you claim through your own insurer. But if you use an accident management company like Rapid Claim Solutions, you won’t pay any excess—your claim goes directly to the at-fault driver’s insurer.
Do I lose my no claims bonus if the accident wasn’t my fault?
If you claim through your insurer, you might. But using an accident management company keeps your policy untouched—protecting your no claims bonus.
Will my insurance go up even if the accident wasn’t my fault?
Yes, if you claim through your insurer, your premiums may increase. Even if the accident is marked as non-fault, some insurers still consider it risky and may raise your premium when you renew. Using an accident management company can help prevent this.
Where can I get updates?
Your case handler will provide regular updates. If you need further information, feel free to contact them directly.
The repairs are done/my vehicle has been deemed a total loss, what happens now?
Once repairs are complete or your vehicle is totaled, we’ll arrange the return of your repaired vehicle or payout and collect the replacement vehicle.
Is a replacement vehicle being offered?
Yes, we provide replacement vehicles to minimize disruption until your claim is resolved.