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Frequently asked questions (FAQ)
Find quick answers to common questions about our Accident Management Services and how we work.
Will you deal with the insurer?
We liaise with insurers and other relevant parties in relation to vehicle damage, recovery and associated services.
Will I receive a replacement vehicle?
Yes, subject to assessment of your circumstances and vehicle need, we can provide a like-for-like replacement vehicle while your vehicle is off the road.
How quickly can I get a replacement vehicle?
We aim to arrange a replacement vehicle as quickly as possible, often on the same day, subject to vehicle availability.
Will this affect my no claims bonus?
In a non-fault incident, our services are typically arranged in a way designed to protect your no claims bonus.
Do I need to tell my own insurer?
Yes, you are generally required to notify your own insurer of any accident, even if you are not claiming on your policy.
Will I have to pay the excess on my policy?
If you claim through your own insurer, you may have to pay your policy excess. Where we arrange services on a non-fault basis, excess payments are not required.
Do you provide legal services?
No. We do not provide legal services. Where required, we can connect you with independent solicitors.
Are you regulated by the Financial Conduct Authority?
RCS provides operational vehicle services only — recovery, storage, repair coordination, and replacement vehicles. These are not FCA-regulated activities. If you need legal advice on a personal injury or any other claim, you are free to instruct your own solicitor.